Refund policy

RETURN POLICY

Our Promise to You

At Sweetheart Whimsy, we want every piece you purchase to be something you are thrilled to incorporate into your wardrobe. We also understand things aren't always the right fit. Our return process is designed with your satisfaction in mind. We strive to make shopping with us a pleasurable experience from cart to closet.

We gladly accept returns of eligible, full-priced items for store credit, as long as your return is initiated and shipped back to us within 14 days of delivery.

General Return Policy

  • All returns are for store credit only.
  • Eligibility: Returns must be initiated and shipped back within 14 days of receiving your order.
  • Condition: Items must be unworn, unwashed, and in original condition with tags attached. Items must be free of stains, odors, pet or human hair, and in original packaging.
    *Items that do not meet all these requirements will be denied and sent back at the customer’s expense.

Return Process

1. Email us for return approval at shopsweetheartwhimsy@gmail.com

2. Include your name, order number, and return reason in your return package.

3. Mail the return to: 

Sweetheart Whimsy

Bluebonnet Drive

Baton Rouge, LA

4. As soon as we receive your return of unworn, unwashed, tagged merchandise, we will credit your account with store credit.

5. You will be sent a final email confirming the your return and credit amount.

PLEASE NOTE

You have 14 days from the date of fulfillment to return your item(s) for STORE CREDIT.

You have 48 hours to notify our team of any damages, holes, or defects once your item is received.

ALL accessories and final sale items are NOT RETURNABLE.

Sweetheart Whimsy IS NOT responsible for damaged clothing AFTER it has been worn and washed. 

Buyer will incur the responsibility of the return shipping cost.

Thank you for your understanding and supporting us in better serving you!